FAQ

Get to know more about our services and amenities. Check our most commonly asked questions answered below.

Booking & Pre-Arrival

Parking Information

Can I have my packages delivered to the hotel?

Cribs/Rollaway

What is the hotel’s cancellation policy?

How do I update or cancel my reservation?

Distance from the airport?

Do you have a facility fee?

Do you have car services to and from the airport?

Check-In And Check-Out Time

How do I pay for a guest's reservation? how can my company pay for my booking?

How much do you hold on my credit card at check-in? the amount on my credit card bill doesn’t match my final bill – who can I speak to?

Luggage storage

How do I get a copy of my bill? or if I have questions about my bill, who do I speak to?

CHECK-OUT: Can I have a late check-out?

CHECK-IN: Can I check in early?

At The Hotel

Do you have bars and restaurants?

How do I make reservations for the bars/restaurants?

Do you have a fitness center?

Can we bring our children to the roof?

Do you have happy hour?

For corporate or group rates please contact
sales@hotelhugony.com