FAQ

Booking & Pre-Arrival

+ How do I update or cancel my reservation?
Guests can update or cancel their reservation online here or by calling the hotel directly at 212-608-4848.

+ What is the hotel’s cancellation policy?
The hotel's standard cancellation policy is 3 pm 24 hours prior to arrival. However, please note that certain rates are not applicable to the standard cancellation policy, for example, non-cancellable, non-refundable bookings that require advance payment upon booking.

+ Can I have my packages delivered to the hotel?
Yes! Up to 72 hours prior to your arrival we will hold up to 2 packages; no larger than 22 inches x 14 inches x 9 inches, per package. Packages outside of these size dimensions will have to be refused. Once you’ve checked in, there is no limit to the number of packages or size of package.

+ Do you have a facility fee?
Yes, we have a Facility Fee rate of $40 + taxes.

+ Do you have car services to and from the airport?
We are happy to recommend a local service. 

+ Distance from the airport?

• JFK is approximately 20miles. 

• Newark airport is approximately 19miles.

• LaGuardia airport is approximately 11miles.
  
  

Check-In And Check-Out Time

+ Can I check in early?

• Check-in time starts at 3 pm.
• Check-out time is 12 pm. 

Early check-ins are based on availability and may require a fee; to guarantee early check-in, we recommend booking the night prior and letting the hotel know to check in the reservation to hold for your arrival the next morning. Please contact frontdesk@hotelhugony.com to check availability and to update us on your expected time of arrival!

+ Can I have a late check-out?
Late check-outs are based on hotel availability on your check-out day. If we are able to accommodate a late check out of 3 pm, a fee of $75 + tax will be added. Checkouts later than 3 pm require a full night’s rate. Please confirm with the front desk. 

+Luggage storage 
We offer luggage storage prior to check-in on the morning of your arrival.
We offer luggage storage on the day of check out.

+How do I get a copy of my bill? or if I have questions about my bill, who do I speak to? 
For inquiries regarding your bill, or to receive an emailed copy of your bill, please email frontoffice@hotelhugony.com. 

+ How much do you hold on my credit card at check-in? the amount on my credit card bill doesn’t match my final bill – who can I speak to?
Upon check-in, your credit card is authorized for the full room stay, taxes, and fees, and an additional amount for incidentals based on the number of nights you are staying. Upon check-out, your credit card is charged for the final folio amount. Please allow 5 to 7 business days (may be longer for international credit and debit cards) for your credit card statement to reflect the final charged amount. Please contact accountspayable@hotelhugony.com if you have further questions.

+ How do I pay for a guest's reservation? how can my company pay for my booking?
Please send an email with the guest’s name, and arrival/departure dates to reservations@hotelhugony.com. We will send you our electronic credit card authorization form to have a third-party pay for a guest's reservation. Send back the completed e-authorization form before the guest’s arrival date so your guest will have a smooth check-in.

+Parking

City Parking

122 Varick Street New York, NY

Hours: 7am-11:59 pm 

+Cribs/Rollaway
We offer complementary pack-and-play but we do not offer cribs.
We accommodate rollaway beds based on the size of the room for an additional cost of $50 per night. 

+ Do you have happy hour?
Happy hour is available at both bars Hugo 5 pm to 9 pm Monday through Friday.

+ Can we bring our children to the roof?
Yes, with adult supervision.

At The Hotel
+ Do you have a fitness center?
Our fitness center is located in our lower lobby. 

+Do you have bars and restaurants?

• Felix Roasting co. & Café available 7 am to 10 pm - breakfast, lunch, and dinner.
  

• Bar Hugo – small plates.

• Azul – small plates.

+ How do I make reservations for the bars/restaurants?
No reservations are required for Felix Roasting co. & Café for reservations at bar Hugo or Azul. Please email rooftopbars@hotelhugony.com

For corporate or group rates please contact sales@hotelhugony.com