FAQ

Yes, Hotel Hugo SoHo is pet-friendly and welcomes dogs. A one-time $50 pet fee applies per stay. Please note that only dogs are permitted, with a maximum weight limit of 50 lbs.

City Parking

122 Varick Street New York, NY

Hours: 7am-11:59 pm

Yes! Up to 72 hours prior to your arrival we will hold up to 2 packages; no larger than 22 inches x 14 inches x 9 inches, per package. Packages outside of these size dimensions will have to be refused. Once you’ve checked in, there is no limit to the number of packages or size of package.

We offer complementary pack-and-play but we do not offer cribs.

We accommodate rollaway beds based on the size of the room for an additional cost of $50 per night.

The hotel's standard cancellation policy is 3 pm 24 hours prior to arrival. However, please note that certain rates are not applicable to the standard cancellation policy, for example, non-cancellable, non-refundable bookings that require advance payment upon booking.

Guests can update or cancel their reservation clicking here or by calling the hotel directly at 212-608-4848.

JFK is approximately 20 miles.

Newark airport is approximately 19 miles.

LaGuardia airport is approximately 11 miles.

Yes, Hotel Hugo charges a daily Facility Fee of $45 plus applicable taxes. The Facility Fee includes:

• One bottled water per guest, per day
• Drip coffee from Felix Roasting Co.
• In-room Keurig coffee and tea pods
• High-speed Wi-Fi access
• 24-hour fitness center access
• Complimentary use of the water filtration station located on the lower level
• Local and toll-free phone calls
• Printing services available at the Front Desk

We are happy to recommend a local service.

Please send an email with the guest’s name, and arrival/departure dates to reservations@hotelhugony.com. We will send you our electronic credit card authorization form to have a third-party pay for a guest's reservation. Send back the completed e-authorization form before the guest’s arrival date so your guest will have a smooth check-in.

Upon check-in, your credit card is authorized for the full room stay, taxes, and fees, and an additional amount for incidentals based on the number of nights you are staying. Upon check-out, your credit card is charged for the final folio amount. Please allow 5 to 7 business days (may be longer for international credit and debit cards) for your credit card statement to reflect the final charged amount. Please contact accountspayable@hotelhugony.com if you have further questions.

We offer luggage storage prior to check-in on the morning of your arrival.

We offer luggage storage on the day of check out.

For inquiries regarding your bill, or to receive an emailed copy of your bill, please email frontoffice@hotelhugony.com.

Late check-outs are based on hotel availability on your check-out day. If we are able to accommodate a late check out of 3 pm, a fee of $75 + tax will be added. Checkouts later than 3 pm require a full night’s rate. Please confirm with the front desk.

Check-in time starts at 3 pm.Check-out time is 12 pm. Early check-ins are based on availability and may require a fee; to guarantee early check-in, we recommend booking the night prior and letting the hotel know to check in the reservation to hold for your arrival the next morning. Please contact frontdesk@hotelhugony.com to check availability and to update us on your expected time of arrival!

Felix Roasting co. & Café available 7 am to 10 pm - breakfast, lunch, and dinner.

Bar Hugo – small plates.

Azul – small plates.

No reservations are required for Felix Roasting co. & Café. For reservations at bar Hugo or Azul, please email rooftopbars@hotelhugony.com.

Our fitness center is located in our lower lobby.

Yes, with adult supervision.

Happy hour is available at Felix Roasting Co between 4 pm to 7 pm everyday.