FAQ
Get to know more about our services and amenities. Check our most commonly asked questions answered below.
Booking & Pre-Arrival
Parking Information
Can I have my packages delivered to the hotel?
Cribs/Rollaway
What is the hotel’s cancellation policy?
How do I update or cancel my reservation?
Distance from the airport?
Do you have a facility fee?
Do you have car services to and from the airport?
Check-In And Check-Out Time
How do I pay for a guest's reservation? how can my company pay for my booking?
How much do you hold on my credit card at check-in? the amount on my credit card bill doesn’t match my final bill – who can I speak to?
Luggage storage
How do I get a copy of my bill? or if I have questions about my bill, who do I speak to?
CHECK-OUT: Can I have a late check-out?
CHECK-IN: Can I check in early?
At The Hotel
Do you have bars and restaurants?
How do I make reservations for the bars/restaurants?
Do you have a fitness center?
Can we bring our children to the roof?
Do you have happy hour?
For corporate or group rates please contact
sales@hotelhugony.com