Collectively healthy, responsibly safe, dedicated to service, our pinky promise.

The Hugo team takes pride in welcoming you into our property, whether as one of our loyal repeat guests or, coming to experience us for the first time. We recognize that our guests have many choices on where they can stay during their visit to NYC and, we are always grateful that you have chosen us.

Our team is a collaboration of people that are genuinely hospitable by nature. We thrive on welcoming you into our warm, friendly and safe environment, day after day. Being mindful and proactive to people’s needs is what we do everyday, and it is one of the many reasons why we love this industry. The well-being of our guests and employees is always and will always be our top priority. We understand that we are your home away from home, and home, is where you feel most safe. We have always placed great importance on health and safety, within our doors and around our neighborhood. On a regular basis, we have continuously monitored updated protocols on hygiene and cleaning.

The COVID-19 pandemic has required us to raise our already elevated bar on the safety and cleanliness efforts within our spaces. We have outlined these new initiatives for you to ensure that you feel at ease and confident when you walk through our doors again. We will work meticulously to execute these ongoing initiatives. This is our promise to you.

Our promise is that we are here to welcome you back to our safe and clean environment, when you are ready to return. We are retraining our staff on new regulations and taking advanced precautions to ensure your utmost safety. We have researched and educated ourselves on CDC and WHO recommendations.

In the coming months, you will see the below initiatives begin to roll out at Hotel Hugo.

Contactless
Solution

  • Mobile check-in/check-out system that allows guests to make special requests and upgrades
  • Mobile key card technology for room access
  • Self key card machine
  • Separation window installed at the front desk

Public
Spaces

  • Upgraded technology for cleaning and sanitation
  • Increased cleaning schedule in all public spaces and high touch areas (HTA)
  • Use of CDC-approved disinfecting and sanitizing products only
  • Signage reminders for social distancing guidelines
  • Markers six feet apart leading to the reception desk
  • Hand sanitation stations in high-traffic areas, including entrance, front desk, elevators, gym, meeting spaces, F&B outlets

Guest
Rooms

  • Hospital-grade disinfectant electrostatic sprayers
  • ULV Atomizing fogging Machine
  • UV light disinfecting application
  • In-room sanitation kits for guests at no cost
  • New detailed cleaning operating procedures in line with CDC and WHO recommendations
  • Rooms will remain isolated for 72 hours after departure
  • Rooms inspected by management and sealed with the Hugo Promise stamp

Food &
Beverage

  • In-room dining biodegradable/repurposed disposable delivery system
  • Newly established Grab and Go stations in the restaurant
  • Restructuring the Café & Bar to abide to social distancing practices
  • Expanded mini bar options
  • Updated in-room dining experience through our television system

Employees

  • Fully trained in the latest CDC guidelines
  • Daily PPE kits issued
  • Respect and usage of social distancing, inside and outside of Hotel Hugo
  • Required to use the employee entrance only

Vendors

  • All vendors entering Hotel Hugo will be required to be issued PPE
  • Required to use the vendor entrance sterilization area
  • Vendor will be required to issue paperless invoices